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Hi!
I am using Adobe illustrator 2020, and app is keep stopping and freezes when I try to apply any effect, change size of an object, use pathfinder, etc. I can't seem to do anything.
I tried to uninstall illlustrator and reinstalled it, but it didn't help at all.
I need use illustrator for my work, and I need to get this fixed ASAP. Please help!
I am using
Intel(R) core (TM) i5-6300HQ CPU @2.30GHz 2.30 GHz
RAM: 8.00 GB (7.85 GB usable)
64-bit perating system, x64-based processor
{Renamed by MOD}
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Hi there,
Sorry to hear about this. I would request if you can try the following steps and share your observation:
-Close all Adobe applications.
-Go to Location C:\Users\user\AppData\Roaming\Adobe
-Rename Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old
-Launch Illustrator from the Creative Cloud.
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.
Let us know how it goes.
Regards,
Ashutosh
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Terrible performance on my 2017 iMac too (40GB RAM). Almost unusable. Of course, I could delete preferences, and various other folders, uninstall, reinstall, try again, re-order all panels and customizations… but I actually have work to do which is why I pay for this software, not to consistently be expected by Adobe to beta-test every. single. "update".
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You can contact Customer Care, they login to your system and then try and find out for you. https://helpx.adobe.com/contact.html