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Illustrator 2020(v24.2.3) crashing on launch on Windows 10

New Here ,
Aug 20, 2020

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Guys I really need your help  -_-  Illustrator crashes when I try to launch it. Here's full crash report:

 

<?xml version="1.0"?>

 

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

 

<crashreport serviceVersion="3.0.1" clientVersion="3.0.1" applicationName="Adobe Illustrator" applicationVersion="24.2.3" build="521" source="Windows-Client" crashType="n/a">

 

{Renamed by MOD}

Hi Daria,

 

Sorry to hear about your experience. I see you are using Windows 10 Build 18632 which is not the latest version. I'd recommend updating OS & GPU to the latest version and see if it helps you out.
Also, please submit crash reports by following instructions on this help article.

 

Regards,

Ashutosh

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Illustrator 2020(v24.2.3) crashing on launch on Windows 10

New Here ,
Aug 20, 2020

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Guys I really need your help  -_-  Illustrator crashes when I try to launch it. Here's full crash report:

 

<?xml version="1.0"?>

 

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

 

<crashreport serviceVersion="3.0.1" clientVersion="3.0.1" applicationName="Adobe Illustrator" applicationVersion="24.2.3" build="521" source="Windows-Client" crashType="n/a">

 

{Renamed by MOD}

Hi Daria,

 

Sorry to hear about your experience. I see you are using Windows 10 Build 18632 which is not the latest version. I'd recommend updating OS & GPU to the latest version and see if it helps you out.
Also, please submit crash reports by following instructions on this help article.

 

Regards,

Ashutosh

TOPICS
Performance

Views

59

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Aug 20, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hi Daria,

 

Sorry to hear about your experience. I see you are using Windows 10 Build 18632 which is not the latest version. I'd recommend updating OS & GPU to the latest version and see if it helps you out.
Also, please submit crash reports by following instructions on this help article.

 

Regards,

Ashutosh

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Aug 20, 2020 1
New Here ,
Aug 20, 2020

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Oh thank you so much! I launched Windows updates, succeeded and it helped! Illustrator works just fine now) thank you)

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Aug 20, 2020 0