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Illustrator 2020 (v24.3) extremely slow on macOS Catalina

New Here ,
Aug 27, 2020

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Hi,

i 'm working with AI 24.3 on macOS Catalina 

2,4 GHz 8-Core Intel Core i9, 

32 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

 

Illustrator responds extremely slow regardless the actions, tools or files. Restarting, rebooting, deinstallation and resetting preferences did not help.

Any ideas?

Thx!

 

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Illustrator 2020 (v24.3) extremely slow on macOS Catalina

New Here ,
Aug 27, 2020

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Hi,

i 'm working with AI 24.3 on macOS Catalina 

2,4 GHz 8-Core Intel Core i9, 

32 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

 

Illustrator responds extremely slow regardless the actions, tools or files. Restarting, rebooting, deinstallation and resetting preferences did not help.

Any ideas?

Thx!

 

Topics

Performance

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87

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Adobe Community Professional ,
Aug 27, 2020

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Hi, have you tried uninstalling Adobe Illustrator via Creative Cloud Cleaner Tool? This way you do a more complete uninstall, also deleting any corrupt files.

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Adobe Community Professional ,
Aug 27, 2020

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Is this an update or did you have a previous version? nd if you had a previous version: did it work better?

Which hardware? Is it by any chance a Macbook Pro 16"?

Is the dictation turned off in the system?

Is automatic GPU detection/switching turned off as well?

 

Which other apps are running at the moment?

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Adobe Employee ,
Aug 27, 2020

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Hi Natalya,

 

Sorry to hear about this. In addition to the suggestions given earlier, I'd request logging into root account (https://support.apple.com/en-in/HT204012) and see if you see any difference in the performance.

Let us know how it goes.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Aug 27, 2020

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This slowness and low performance can be temporary.
Fonts you use,
Apple System Updates.

Do you try to log in a new user on the Apple system?

If you observe an increase in performance here, it may be caused by system updates, in-system add-ons and fonts.

Graphic Designer Educator / PrePress Consultant

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