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Illustrator 2020 (v24.3) extremely slow on macOS Catalina

New Here ,
Aug 27, 2020

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Hi,

i 'm working with AI 24.3 on macOS Catalina 

2,4 GHz 8-Core Intel Core i9, 

32 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

 

Illustrator responds extremely slow regardless the actions, tools or files. Restarting, rebooting, deinstallation and resetting preferences did not help.

Any ideas?

Thx!

 

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Illustrator 2020 (v24.3) extremely slow on macOS Catalina

New Here ,
Aug 27, 2020

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Hi,

i 'm working with AI 24.3 on macOS Catalina 

2,4 GHz 8-Core Intel Core i9, 

32 GB 2667 MHz DDR4

AMD Radeon Pro 5300M 4 GB

 

Illustrator responds extremely slow regardless the actions, tools or files. Restarting, rebooting, deinstallation and resetting preferences did not help.

Any ideas?

Thx!

 

TOPICS
Performance

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204

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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Hi, have you tried uninstalling Adobe Illustrator via Creative Cloud Cleaner Tool? This way you do a more complete uninstall, also deleting any corrupt files.

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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Is this an update or did you have a previous version? nd if you had a previous version: did it work better?

Which hardware? Is it by any chance a Macbook Pro 16"?

Is the dictation turned off in the system?

Is automatic GPU detection/switching turned off as well?

 

Which other apps are running at the moment?

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Aug 27, 2020 0
Adobe Employee ,
Aug 27, 2020

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Hi Natalya,

 

Sorry to hear about this. In addition to the suggestions given earlier, I'd request logging into root account (https://support.apple.com/en-in/HT204012) and see if you see any difference in the performance.

Let us know how it goes.

 

Regards,

Ashutosh

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Aug 27, 2020 0
Adobe Community Professional ,
Aug 27, 2020

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This slowness and low performance can be temporary.
Fonts you use,
Apple System Updates.

Do you try to log in a new user on the Apple system?

If you observe an increase in performance here, it may be caused by system updates, in-system add-ons and fonts.

Graphic Designer Educator / PrePress Consultant

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Aug 27, 2020 0
Community Beginner ,
Oct 05, 2020

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It's time to fix this!  It is horrible.  MacOS 10.15.6

I cannot to any functions with AI 24.3, one click and get the beachball with a new macbook pro

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Oct 05, 2020 1
Community Beginner ,
Oct 05, 2020

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Going to go back to AI 2019

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Oct 05, 2020 0
Community Beginner ,
Oct 05, 2020

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I'm having the same problem on my windows PC!  After sometiome, Illustrator will bog down and eventually freeze my entire computer!  What is going on adobe??

 

Windows 10

AMD 3900X 12c/24t

Nvidia RTX 2060 super

32gb RAM, SSD hard drive

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Oct 05, 2020 0
Adobe Community Professional ,
Oct 05, 2020

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I can't find your graphic card on the list of the supported cards:

https://helpx.adobe.com/illustrator/system-requirements.html

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Oct 05, 2020 0
Sean5D50 LATEST
Community Beginner ,
Oct 05, 2020

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That's funny... that's not what Illustrator itself says!... Turns out, maybe Adobe's website and compatabilty lists are more out of date and useless than the actual, buggy program updates. 

 

 

Capture.PNG

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Oct 05, 2020 0
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