Illustrator 2020 Win10 crashes when saving .ai file

Nov 10, 2020

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Hello to the community,

 

Adobe Illustrator crashes anytime I try to save a file. It first takes a long time for the file to be saved and then it eventually crashes : "Adobe Illustrator is not responding".

As I saw it was creating a TMP file, I have tried the trick of

Open preferences→ File Handling & clipboard → Uncheck Background Save and click ok then try to save File

 

Unfortunately it does not change a thing. This issue has a major impact on my work and I would really appreciate to get some support and help on the matter.

 

Best,

M

TOPICS
Bug, Draw and design, How to, Performance, Sync and storage

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Illustrator 2020 Win10 crashes when saving .ai file

Nov 10, 2020

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Hello to the community,

 

Adobe Illustrator crashes anytime I try to save a file. It first takes a long time for the file to be saved and then it eventually crashes : "Adobe Illustrator is not responding".

As I saw it was creating a TMP file, I have tried the trick of

Open preferences→ File Handling & clipboard → Uncheck Background Save and click ok then try to save File

 

Unfortunately it does not change a thing. This issue has a major impact on my work and I would really appreciate to get some support and help on the matter.

 

Best,

M

TOPICS
Bug, Draw and design, How to, Performance, Sync and storage

Views

20

Likes

Translate

Translate

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Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 10, 2020 0
Nov 10, 2020

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Nov 10, 2020 0
Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about your experience.  I hope your issue is resolved now. If you still have performance related issues, please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps.

 

Regards,

Ashutosh

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Jan 03, 2021 0
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