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Illustrator 2020 won't open

New Here ,
May 11, 2020

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everytime I open Illustrator 2020 I get this message (see attachment) I reinstalled it but after a while it happens again...

 

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Illustrator 2020 won't open

New Here ,
May 11, 2020

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everytime I open Illustrator 2020 I get this message (see attachment) I reinstalled it but after a while it happens again...

 

TOPICS
Installation

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295

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May 11, 2020 0
Adobe Community Professional ,
May 11, 2020

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Does Illustrator crash when files are open?

Did you already reset the preferences?

What do you do when this message appears? Do you rebuild the files?

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May 11, 2020 0
Adobe Employee ,
May 12, 2020

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Hi Peter,

 

Sorry to hear about your experience. In addition to Monika's response, would you mind sharing some more details like version of OS and Illustrator? Also, Please follow the steps given below and see if they help you out.

 

1.  Reset Preferences: - 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

 

  1. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how the application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html  

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way. 

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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May 12, 2020 0