Illustrator 2021 (25.2.1) Workspace Issue

New Here ,
Mar 23, 2021 Mar 23, 2021

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I'm having difficulty integrating my old workspace (from Illustrator 2020) in to the new version of Illustrator (25.2.1) on Windows 10. I can't even create a new workspace at the moment - the options to Reset, Create New Workspace & Manage Workspaces are all greyed out.

The app opens with no tools present at all, and if I set up a new layout/workspace, there's no way to save it, and so is not remembered when I reopen Illustrator. It also doesn't seem to like any of the preset workspaces (Automation, Essentials, Typography etc.), which are visible in the Window>Workspace menu, along with my migrated workspace.

I've checked through all of the preferences and can't see anything relating to 'legacy' workspaces, and checked through a load of help forums, but am at a bit of a loss for what to do other than using Illustrator 2020. I don't suppose anyone else has come across this issue, or found a workaround?

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Adobe Employee ,
Apr 14, 2021 Apr 14, 2021

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Hi there,

 

Apologies for the delayed response. I'd request you to follow the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps with your issue.

Looking forward to your response.

 

Regards,

Ashutosh

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