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Illustrator 2021 crashes when I delete an effect.

Community Beginner ,
Oct 27, 2020

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Hey guys,

So I just did the recent update to illustrator 2021 a few days back and I've been loving it. But I've been facing a constant issue of illustrator crashing when I go to delete an effect like a 'Drop Shadow' for example.

 

This happens when I hit the 'Trash can button" near the quick access fx button on the properties panel.

 

 

For my luck, the "save recovery data" option was disabled by default after the last update as well and I lost a lot of work. Would like it of I can resolve this and not have to go through this again.

 

Thanks in advance!

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Illustrator 2021 crashes when I delete an effect.

Community Beginner ,
Oct 27, 2020

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Hey guys,

So I just did the recent update to illustrator 2021 a few days back and I've been loving it. But I've been facing a constant issue of illustrator crashing when I go to delete an effect like a 'Drop Shadow' for example.

 

This happens when I hit the 'Trash can button" near the quick access fx button on the properties panel.

 

 

For my luck, the "save recovery data" option was disabled by default after the last update as well and I lost a lot of work. Would like it of I can resolve this and not have to go through this again.

 

Thanks in advance!

TOPICS
Bug, Performance, Tools

Views

235

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Oct 27, 2020 3
Adobe Community Professional ,
Oct 27, 2020

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When you installed the update the first option you would have been given is to "Import previous settings and preferences". Choosing this option could very well affect the performance of the newer version of the program. Trashing your Illustrator preferences which sets the program back to its "out of the box" defaults may, hopefully, make the program run smoother in the long run.

To do so:

For Macintosh Users: The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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Oct 27, 2020 0
Adobe Employee ,
Nov 03, 2020

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Hi there,

 

Sorry to hear about this trouble. I am hopeful that the issue is resolved by the steps suggested above. If not, I would request if you could share a few more details like:

 

  • Operating System (Exact version of Windows/ MAC) and version of Illustrator
  • Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html  
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 
  • If you are using Windows machine, logs from Event Viewer. 
    Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK. 
    Go to Windows Logs > Application and check if you see any error related to Illustrator.
  • Please share a sample file where you can replicate this behavior. You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 

 

We’re here to help, just need more info.   

 

Regards,

Srishti

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Nov 03, 2020 0
Adobe Employee ,
Nov 17, 2020

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Hi there,

 

Sorry about the trouble this issue has caused. We have been able to reproduce the issue and it is currently under investigation. 

Please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/41832787-drop-s...) and stay tuned for updates.

 

Regards,

Srishti

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Nov 17, 2020 2
Community Beginner ,
Nov 17, 2020

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Also I figured out that using the icon only makes illustrator crash when an effect is applied form the fx button in the properties panel.

 

Hope that helps,

Cheers.

 

P.s: This is not tried and tested. Just happens to notice it in a design session

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Nov 17, 2020 0
Explorer ,
Nov 17, 2020

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Don't use the trashcan in the properties panel

trashcan ICON.PNG

Delete your Drop Shadow from the 'Appearance Tab' instead

properties panel.PNG 

That worked for me

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Nov 17, 2020 2
Community Beginner ,
Nov 17, 2020

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While that makes sense, and it is what I do now, it really just makes the feature a waste doesn't it? 

 

Also I figured out that using the icon only makes illustrator crash when an effect is applied form the fx button in the properties panel.

 

Hope that helps,

Cheers

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Nov 17, 2020 0
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