Illustrator 2021 crashes whenever dealing with gradients

New Here ,
Dec 16, 2020 Dec 16, 2020

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Hello Everyone, for some reason Illustrator is crashing everytime I attempt to use gradients or save color swatches from gradients. Oddly enough saving swatches with regular fill colors works. In fact, I've discovered that nothing else other than gradients causes a crash. Does anyone have a fix for this issue?

 

Things I have tried: I have turned off GPU Performance, I have restarted my computer, I have cleared my preferences, I have reinstalled illustrator 3 times and am now using the version penultimate version because I thought the update is what caused the issue (it was not). 

 

I have a laptop with 16gb of RAM and an nvidia geforce RTX 2070 so I don't think specs are an issue here.

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Adobe Employee , Dec 20, 2020 Dec 20, 2020
Hi there,   Sorry about the crashing! I know that's really frustrating. Is Illustrator up to date? Which operating system you are working on? Is the issue related to a specific document?    You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.    Regards, Srishti

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Adobe Employee ,
Dec 20, 2020 Dec 20, 2020

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. Is Illustrator up to date? Which operating system you are working on? Is the issue related to a specific document? 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us. 

 

Regards,

Srishti

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