Illustrator 2021 crashing my PC

New Here ,
Feb 01, 2021

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Hello. I have Illustrator 2021 installed on my Windows laptop and it keeps crashing my computer every time I use it. I installed an older version of Illustrator (24.3) and it's still happening. Please help!

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Most Valuable Participant ,
Feb 02, 2021

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Without exact system info and ideally the details from the crash log/ event viewer nobody can even guess. the usual troubleshooting applies: Update your system's graphics driver, make sure your network stuff works and you run with adequate user permissions.

 

Mylenium

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Adobe Community Professional ,
Feb 02, 2021

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Hi, we need more information to help you. What are the features of your computer? Have you tried uninstalling the software using the Creative Cloud Cleaner tool? This way, in addition to uninstalling Adobe Illustrtor, any corrupt files will also be deleted.

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Juli5FFA AUTHOR LATEST
New Here ,
Feb 02, 2021

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Thanks for replying and providing that cleaner tool. I ran that and unfortunately that didn't work. Illustrator is still freezing up my computer, as is Photoshop. I'm assuming it's something on my laptop. I'm running Windows 10 64 bit, 16 GB RAM, Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s), 1 TB hard drive (with plenty of available space), and Intel(R) UHD Graphics 620. 

To my knowledge, everything is up to date. Please let me know what other information I can provide to help figure this out. Is there a crash file I can show? If so, where can I find that? 

 

Thanks!

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