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Illustrator 2021 crashing on boot up on Mac Mojave

New Here ,
Oct 27, 2020

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Illustrator 2021 is failing to boot up on my MacBook pro on Mojave - any help with this? Illustrator 2020 boots up perfectly fine.

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Illustrator 2021 crashing on boot up on Mac Mojave

New Here ,
Oct 27, 2020

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Illustrator 2021 is failing to boot up on my MacBook pro on Mojave - any help with this? Illustrator 2020 boots up perfectly fine.

TOPICS
Bug, Performance

Views

28

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Oct 27, 2020 0
Adobe Employee ,
Nov 10, 2020

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Hi there,

 

Sorry to hear about your experience. I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ). 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Once done, please try steps suggested on this help article(https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know if it helps.

 

Regards,

Srishti

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