Illustrator 2021 Crashing on launch

New Here ,
Nov 24, 2020 Nov 24, 2020

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This is absolutely asinine. I don't quite understand why Adobe constantly releases updates that ALWAYS fail until a "new" update becomes available for THAT update.

Disppointed with your company, yet again, at your inability to release an update that works consistantly across the board.

Adobe Illustrator continues to crash. Won't get passed the "Initializing" screen... Tried to go into a few of the help articles posted in another thread regarding the crashing and of course, those links are broken.

STOP RELEASING THEM BEFORE THEY ARE READY.

 

{Renamed by MOD}

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Adobe Community Professional ,
Nov 25, 2020 Nov 25, 2020

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The version runs. It just doesn't on your system. A couple of people had issues with version 2021 and for the majority it turned out that some outdated stuff in their systems caused Illustrator to crash.

Customer Care can find it for you. They can login to your system abd check it out: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

We're so sorry about the crashing! I know that's really frustrating. I am hopeful that the issue is fixed by now. If not, would you mind sharing a few more details like:

 

 

Once done, please try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us

 

Regards,

Srishti

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