Illustrator 2021 crashing on Windows 10

Community Beginner ,
Jun 24, 2021 Jun 24, 2021

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Hello, I would love to know why the software crashes every few Actions

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Without any crash details and exact system info nobody can tell you much. The most likely cause are the usual hardware acceleration issues, so check your preferences and update your system's graphics driver. Anything more will require better information.

 

Mylenium

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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Hello, I'm using an illustrator version 25.3.1
My computer is: dell inspiron 13 7306
i7-1165G7
16 ram
intel iris xe Integrated graphic
Windows 10 64bit updated
The truth is that at the moment I have done a driver update to iris xe graphic.

This is an Intel update that does not appear in Windows updates
Update number 27.20.100.9466.

In the meantime, it seems that the software is not crashing,

possible to close the case, In case it happens again, I will open a new and orderly reading with all the details.

one question

Should there be a problem with an intel iris xe g7 Integrated graphic card?

Or it's powerful enough for Photoshop, Illustrator.

I almost switched the computer to a Mac Mini M1😅

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New Here ,
Jun 25, 2021 Jun 25, 2021

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I'm getting right the same problem since I updated version 25.3.1
Illustrator just keeps crashing every mins 

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Community Beginner ,
Jun 25, 2021 Jun 25, 2021

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What processor and video card do you have?

 

For me, updating a video card driver built into Intel's site probably solved the problem 

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Adobe Employee ,
Jun 27, 2021 Jun 27, 2021

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Hi @Shimon5E5D 

 

I am glad to hear that the issue is resolved by updating GPU driver. Please feel free to reach out if you run into any other questions or issues in the future, we'd be happy to help.

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Community Beginner ,
Jun 27, 2021 Jun 27, 2021

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I suggest you maybe do some post about it, multiply people with processors gen 11 Intel iris Xe Graphic, Can encounter this problem, the update does not come automatically from Windows You need to go to the Intel website and update Manual

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Adobe Employee ,
Jun 27, 2021 Jun 27, 2021

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Hi @Linh Chi0101 

 

I would like to know if updating GPU driver as suggested above helped resolving the issue? If not, you may try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t... ).

 

Please feel free to reach out if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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