Illustrator 2021 crashing unexpectedly on macOS Catalina

New Here ,
Oct 26, 2020

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Hardware Overview:

 

  Model Name: iMac

  Model Identifier: iMac20,1

  Processor Name: 8-Core Intel Core i7

  Processor Speed: 3.8 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 40 GB

 

 

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1 Correct Answer

Adobe Employee , Oct 27, 2020
Srishti Bali Adobe Employee , Oct 27, 2020
Hi there,   Sorry to hear about your experience. Does it seem to crash at random or after a particular action? I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ).  While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.   Once done, please try steps suggested on this help article (...

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Adobe Employee ,
Oct 27, 2020

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Hi there,

 

Sorry to hear about your experience. Does it seem to crash at random or after a particular action? I would request if you could share the crash report by following these steps ( https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html ). 

While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Once done, please try steps suggested on this help article ( https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know if it helps.

 

Regards,

Srishti

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