• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator 2021 crashing while saving the files on macOS

New Here ,
Oct 21, 2020 Oct 21, 2020

Copy link to clipboard

Copied

I have a brand-new iMac with a brand-new installation of Illustrator. I can get it to open, but it crashes when I try to save. All my fonts have been validated. In fact, I haven't even installed any fonts of my own yet because I've been too busy trying to troubleshoot my inability to get a job done in Illustrator. I hate to be That Person, but this is ridiculous. I pay a lot of money for a subscription service that is an industry standard, and I can't actually accomplish anything in it. The amount of lost work and lost time is astounding. 

 

My system:

Processor: 2.3 GHz Dual-Core Intel Core i5

Memory: 16 GB 2133 MHz DDR4

Graphics: Intel Iris Plus Graphics 640 1536 MB

 

{Branched and Renamed by MOD}

TOPICS
Performance

Views

655

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Oct 21, 2020 Oct 21, 2020

Hi there,

 

We’re so sorry to hear this. Could you please provide a few more details like:

  • Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the
...

Votes

Translate

Translate
Adobe
Adobe Employee ,
Oct 21, 2020 Oct 21, 2020

Copy link to clipboard

Copied

Hi there,

 

We’re so sorry to hear this. Could you please provide a few more details like:

 

We’re here to help, just need more info. 

 

Regards,

Srishti

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 16, 2021 Sep 16, 2021

Copy link to clipboard

Copied

LATEST

Same problem on mutliple imacs in school computer lab.

 

out of 30, maybe 10 upon trying to save, will crash and we have to force quit and lose changes.

Catalina, imac 2017 retina 5k, 27 inch. 

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines