Copy link to clipboard
Copied
I have a brand-new iMac with a brand-new installation of Illustrator. I can get it to open, but it crashes when I try to save. All my fonts have been validated. In fact, I haven't even installed any fonts of my own yet because I've been too busy trying to troubleshoot my inability to get a job done in Illustrator. I hate to be That Person, but this is ridiculous. I pay a lot of money for a subscription service that is an industry standard, and I can't actually accomplish anything in it. The amount of lost work and lost time is astounding.
My system:
Processor: 2.3 GHz Dual-Core Intel Core i5
Memory: 16 GB 2133 MHz DDR4
Graphics: Intel Iris Plus Graphics 640 1536 MB
{Branched and Renamed by MOD}
Hi there,
We’re so sorry to hear this. Could you please provide a few more details like:
Copy link to clipboard
Copied
Hi there,
We’re so sorry to hear this. Could you please provide a few more details like:
We’re here to help, just need more info.
Regards,
Srishti
Copy link to clipboard
Copied
Same problem on mutliple imacs in school computer lab.
out of 30, maybe 10 upon trying to save, will crash and we have to force quit and lose changes.
Catalina, imac 2017 retina 5k, 27 inch.