Illustrator 2021 crashing while saving the files on macOS

New Here ,
Oct 21, 2020

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I have a brand-new iMac with a brand-new installation of Illustrator. I can get it to open, but it crashes when I try to save. All my fonts have been validated. In fact, I haven't even installed any fonts of my own yet because I've been too busy trying to troubleshoot my inability to get a job done in Illustrator. I hate to be That Person, but this is ridiculous. I pay a lot of money for a subscription service that is an industry standard, and I can't actually accomplish anything in it. The amount of lost work and lost time is astounding. 

 

My system:

Processor: 2.3 GHz Dual-Core Intel Core i5

Memory: 16 GB 2133 MHz DDR4

Graphics: Intel Iris Plus Graphics 640 1536 MB

 

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1 Correct Answer

Adobe Employee , Oct 21, 2020
Srishti Bali Adobe Employee , Oct 21, 2020
Hi there,   We’re so sorry to hear this. Could you please provide a few more details like: Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.htmlWhile submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.  Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the...

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Adobe Employee ,
Oct 21, 2020

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Hi there,

 

We’re so sorry to hear this. Could you please provide a few more details like:

 

We’re here to help, just need more info. 

 

Regards,

Srishti

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