Illustrator 2021 crashing!

Community Beginner ,
Nov 03, 2020

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I am so frustrated! I am doing simple line work and adusting anchor points and Illustrator crashes! this is new to the 2021 update as ive been using illustrator for years with out this problem. 

 

What is going on! if it cant keep up with simple line grahipcs how can it cope with complex illustration.

 

Illustrator is the biggest reason why i have the CC suite, and as its very expensive i would have thought that these little problems wouldnt be present. Very disapointed!

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Draw and design, Performance

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1 Correct Answer

New Here , Nov 25, 2020
FineArtsMatter New Here , Nov 25, 2020
I just installed the previous version of Illustrator 24.3 using these instructions https://helpx.adobe.com/download-install/using/install-previous-version.html#  I repeated the zooming function that was causing the crash previously with a large projcet and it was stable. Hope this helps a few others that are having the same issue!

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Adobe Community Professional ,
Nov 03, 2020

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Which system is it?

Did you reset the preferences when updating?

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Community Beginner ,
Nov 03, 2020

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PC with Windows 10. 

How do I reset the preferences? And why do I have to?

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Community Beginner ,
Jan 11, 2021

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Do not reset your perferences..

It does nothing, In fact, the pdf from the so called support team has a list of 5 things to try, (TRY).

All DO NOT do anything. This has been an ongoing issue with Illustrator for a couple of years now. Sometimes it shuts down 3 times in a 6 hour time span. Adobe refuses to fix this issue.. Everything they tell you to try is a temporary fix. Enjoy

 

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Adobe Community Professional ,
Jan 11, 2021

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Which PDF are you referring to?

This is a user to user forum. Some forum participants are staff, you can recognize them by the mention of "Staff" in their profile. Hint: I am not staff.

 

As for your mentioning of some obscure PDF: I have never seen it.

But still based on our experience as users and educators we know a couple of things to try, and yes, they help. They might not help everyone, but they help.

 

If you don't trust in the forum, then don't ask here. It's that simple. There is Customer Care. They can login to your system to check it out.  https://helpx.adobe.com/contact.html

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Community Beginner ,
Jan 11, 2021

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Well Hello,

As for your mentioning of some obscure PDF: I have never seen it.

LOL Typical.

Here is a link. Look for yourself. I never mention anything Obscure! NOT one of this actually fixes the issue, Stop lying to people!
I have 28 years of experience, but I guess you have to be an educated user to notice nothing is ever solved.
Let's be honest, Adobe only puts band aids on their issues.


Look for yourself, this specific issue has been going on since 2017. That is all that needs to be said about Adobe solving issues.
https://helpx.adobe.com/illustrator/kb/illustrator-cc-crash-launch.html

I wasn't asking anyone anything on the forum. I was letting them know the issue still exists, because Adobe refuses to address the real issue.

Enjoy!

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Adobe Community Professional ,
Jan 11, 2021

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"I have 28 years of experience"

 

Sweet. For me it's 30 years.

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Adobe Community Professional ,
Jan 17, 2021

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Years ago, Apple and Adobe didn't update and update this often. the environment was calmer. There would be no compatibility problem between them.

Apple, which provides the environment where software will run, has more frequently started releasing hardware components and system updates that run on them.

Software companies have also tried to keep up with every hardware and system update.

These problems increased during this period. I see Apple at the source of these problems.

Software companies, for example, in ADOBE, should provide us with products that will work with high performance on these hardware and systems and will not cause problems. If there is a problem, they should solve it. But here it's unfair to blame Adobe alone.

Graphic Designer Educator / PrePress Consultant

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Community Beginner ,
Feb 05, 2021

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Well,I pay Adobe every month not to have these issues.
If you ask me, it is an Adobe problem that they refuse to fix.
The issue has been happening since 2017. Tell me, what has Adobe done?
OH ya, they gave us a list of procedures to follow.. and none of them work.

So stop telling people this issue is fixed.


I get it, you work for Adobe, defending them doesn't fix anything.

Enjoy!

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Community Beginner ,
Nov 05, 2020

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Same. 2021 on my brand new MBP has now frozen/beachballed on opening a file, on changing a line weight, on clicking the text tool, on saving, on zooming... literally ANY task is too much for AI2021. I can't even comprehend how this made it to release, its completely unusable. I've reinstalled AI2020 and I'm writing off the few files I've been able to do anything with in AI2021.

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Community Beginner ,
Nov 06, 2020

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2020 MacBook Pro running 10.15.7, with 16 gb RAM (so memory should be no issue)

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Adobe Employee ,
Nov 05, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing the version of the OS?
I agree with Monika. Please try resetting preferences of the app & let us know if it helps. Looking forward to your response.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Regards,

Ashutosh

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Community Beginner ,
Nov 11, 2020

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Hi, I have reset the preferences but this hasn't worked. Luckily I have started saving to the cloud so the backup is saving a lot of time doing the same work over again. 

 

Its very disappointing to be honest.

 

I've found myself not using illustrator as much as I normally would, as I've lost confidence in it.

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New Here ,
Nov 11, 2020

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I have the same problem with Indesign, Photoshop, Illustrator, After Effect on both Mac one at home and one at work. The only thing I could find is that the programs will have a problem with the font folder of the OS because Adobe tries to push their own online font folder. I have a set of typeface I use for years and I do know that license of typefaces prohibited to use different storages than own computer. Will Adobe take up all legal costs when I brake license terms or will make the programs that the user can choose???

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New Here ,
Nov 18, 2020

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Same problem, I can't even get Illustrator to open right now. 

iMac (Retina 5K, 27-inch, 2017)

Catalina v 10.15.7

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New Here ,
Nov 21, 2020

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I have been having similar issues. Especially when zooming in and out. Never had this problem on previous versions. I did recently change from a pc to a mac, although. 

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New Here ,
Nov 25, 2020

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Hi Josh, I am having the same problem with Illustrator, especially when zooming in and out as well. I'm accessing projects I've never had a problem with before, unitl updating a few days ago. Frequent backups are stopping me from losing work, but my work-flow is getting totally messed up. I'm on Win 10, HP Z2 with 32 MB or RAM. Never had problems like this before. 

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New Here ,
Nov 25, 2020

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I just installed the previous version of Illustrator 24.3 using these instructions https://helpx.adobe.com/download-install/using/install-previous-version.html#  I repeated the zooming function that was causing the crash previously with a large projcet and it was stable. Hope this helps a few others that are having the same issue!

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Adobe Community Professional ,
Nov 25, 2020

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IMacs get too slow when you turn on overprint preview. This is not an illustrator's problem. Apple iMac hardware problem. Recent systems have more problems with software and hardware supporting each other.

Graphic Designer Educator / PrePress Consultant

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Community Beginner ,
Jan 04, 2021

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Good news here, the 25.0.1 update fixed my constant crashing issue. Hope it does the same for y'all!

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Community Beginner ,
Jan 18, 2021

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January 2021

I've reset preferences and still have the same issue as everyone else. The system is not stable and keeps crashing. This has been a problem for about a year now and is causing a lot of wasted time at work.

 

Adobe you need to fix this problem.

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New Here ,
Feb 16, 2021

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Im having the same problem except it's whenever I try to 3D render this text box. It did the other ones fine, but everytime without fail on this one specifically when i try to rotate it, it crashes. Please help. 

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