Illustrator 2021 freezing on launch on macOS Catalina

Community Beginner ,
Oct 22, 2020

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Hi, I updated my Adobe software to 2021 versions yesterday; Photoshop and InDesign verified fine and open all OK but Illustrator keeps hanging/not loading and I have to force quit. Anyone else experienceing this problem? I'm running Catalina 10.15.7. Thanks, Steve.

 

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1 Correct Answer

Community Beginner , Oct 22, 2020
edwardd61794069 Community Beginner , Oct 22, 2020
Well, how odd, I am answering my own post. I have now successfully initialised and opened Illustrator 2021 after my issues after updating to latest. Just a trusty old restart, nothing more, nothing less; no ferreting about in the Pref folders and pesky renaming with outlandish suffixes. If anyone else having this issue, try restart first before you go headlong into an IT abyss

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Community Beginner ,
Oct 22, 2020

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Well, how odd, I am answering my own post. I have now successfully initialised and opened Illustrator 2021 after my issues after updating to latest. Just a trusty old restart, nothing more, nothing less; no ferreting about in the Pref folders and pesky renaming with outlandish suffixes. If anyone else having this issue, try restart first before you go headlong into an IT abyss

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Explorer ,
Oct 25, 2020

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Hi there, I have been experiencing the same issue. Been contacting the Adobe customer help 3x and still they aren't able to fix it 😞

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New Here ,
Oct 25, 2020

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i'm having this same issue on on my ASUS Zenbook Pro Duo. It opens but stays frozen on the start up screen and I can't do anything! I literally used it 2 days ago and it worked fine but now it doesn't. I tried restarting the computer and re-installing AI but nothing is working! Anyone else?

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New Here ,
Oct 25, 2020

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 2021이 열리지가 않아요.

해결 부탁드립니다.

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New Here ,
Oct 27, 2020

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Same issue here, but it did not get better when i restarted it...
Someone help? 

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Adobe Employee ,
Oct 27, 2020

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Hi,

 

Sorry about the trouble this issue has caused. I would need a few more details like:

 

  • Operating system (Exact verion of Windows/ MAC) 
     

  • Is it crashing on launch or simply gets freezed? In case it gives any crash report, please share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html 
    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly. 

 

Once done, try following these steps on this page and let us know how it goes. 

 

Regards,

Srishti

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Participant ,
Nov 18, 2020

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I'm having the exact same problem, and restarting works only occasionally. Restarting my computer any time i want to open illustrator is just a royal pain! and sometimes I need to restart multiple times.

I get the beach ball, illustrator not responding, and have to force quit. 

mac os catalina 10.15.7 on an imac, and latest 2021 illustrator.

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Adobe Community Professional ,
Nov 20, 2020

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Please contact Customer Care. They can login toyour systemand check things out:

https://helpx.adobe.com/contact.html

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edwardd61794069 AUTHOR LATEST
Community Beginner ,
Nov 20, 2020

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Hi, my issue is all sorted now; had to have an Adobe Rep enter my mac and do a few didgeridoos. Seems most likely caused by external/3rd party conflicts such as Wacom tabet driver and Extensis Suitcase files. They also added '.old' to a few Illustrator pref files... Hope yours is sorted sometime soon too.

 

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