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Illustrator 2021 freezing on launch on macOS Catalina

Community Beginner ,
Oct 22, 2020

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Hi, I updated my Adobe software to 2021 versions yesterday; Photoshop and InDesign verified fine and open all OK but Illustrator keeps hanging/not loading and I have to force quit. Anyone else experienceing this problem? I'm running Catalina 10.15.7. Thanks, Steve.

 

{Renamed by MOD}

Well, how odd, I am answering my own post. I have now successfully initialised and opened Illustrator 2021 after my issues after updating to latest. Just a trusty old restart, nothing more, nothing less; no ferreting about in the Pref folders and pesky renaming with outlandish suffixes. If anyone else having this issue, try restart first before you go headlong into an IT abyss

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Illustrator 2021 freezing on launch on macOS Catalina

Community Beginner ,
Oct 22, 2020

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Hi, I updated my Adobe software to 2021 versions yesterday; Photoshop and InDesign verified fine and open all OK but Illustrator keeps hanging/not loading and I have to force quit. Anyone else experienceing this problem? I'm running Catalina 10.15.7. Thanks, Steve.

 

{Renamed by MOD}

Well, how odd, I am answering my own post. I have now successfully initialised and opened Illustrator 2021 after my issues after updating to latest. Just a trusty old restart, nothing more, nothing less; no ferreting about in the Pref folders and pesky renaming with outlandish suffixes. If anyone else having this issue, try restart first before you go headlong into an IT abyss

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126

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Oct 22, 2020 0
Community Beginner ,
Oct 22, 2020

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Well, how odd, I am answering my own post. I have now successfully initialised and opened Illustrator 2021 after my issues after updating to latest. Just a trusty old restart, nothing more, nothing less; no ferreting about in the Pref folders and pesky renaming with outlandish suffixes. If anyone else having this issue, try restart first before you go headlong into an IT abyss

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Oct 22, 2020 1
Explorer ,
Oct 25, 2020

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Hi there, I have been experiencing the same issue. Been contacting the Adobe customer help 3x and still they aren't able to fix it 😞

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Oct 25, 2020 1
New Here ,
Oct 25, 2020

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i'm having this same issue on on my ASUS Zenbook Pro Duo. It opens but stays frozen on the start up screen and I can't do anything! I literally used it 2 days ago and it worked fine but now it doesn't. I tried restarting the computer and re-installing AI but nothing is working! Anyone else?

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Oct 25, 2020 0
New Here ,
Oct 25, 2020

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 2021이 열리지가 않아요.

해결 부탁드립니다.

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Oct 25, 2020 0
New Here ,
Oct 27, 2020

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Same issue here, but it did not get better when i restarted it...
Someone help? 

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Oct 27, 2020 0
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