Illustrator 2021 freezing when I save new document

Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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I'm using Illustrator 2021, and when I try to save a new document, Illustrator completely freezes.  My mouse still works, every other program I'm running is fine, just Illustrator is affected.  Any suggestions as to what is going on and how I can get around this?

 

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Illustrator forum so that proper help can be offered.

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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Which system?

What kind of document are you saving exactly where?

 

Is a printer connected, set up as the default printer and turned on? Illustrator looks for a printer when saving. When it doesn't find one, it may react funky.

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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I'm running Windows 10, a printer is connected and it is set as the default and I've tried to save the document with the printer powered on and it is still freezing.   *Of note, I've been able to save on countless occasions in the past with the printer powered off.   

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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oh and sorry, forgot to mention that I'm trying to save just very small ai files. It's so bizarre, it's always worked fine and today.... nope!  Any help is so appreciated. Thank you!

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Community Beginner ,
Jan 11, 2021 Jan 11, 2021

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Ok, last update for the night. 🙂  It seems I can save to PDF no problem.  But Illustrator freezes when I save to AI.  

 

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Do you save PDF with AI editability?

 

Can you try and turn off "Save in background" in the Illustrator preferences?

Also: saving on networks may cause issues.

 

Missing printers work for some, but not for others and it may change with any system update.

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Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

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Hi there,

 

I hope your issue is resolved now. I'd recommend following suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) for further such scenarios.

Hope it helps.

 

Regards,

Ashutosh

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