Illustrator 2021 Keyboard Shortcuts Missing on Mac

New Here ,
Apr 15, 2021 Apr 15, 2021

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I recently updated to Illustrator 2021 and none of my default keyboard shortcuts are there anymore.  When I go to edit Keyboard Shortcuts it's all blank.  I've tried restarting my Illustrator app and Mac and had no luck.  Tried clearing some files in my library cache too. Is there a way I can import the default shortcuts again? Please assist

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Bug, Import and export, Tools

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Adobe Community Professional ,
Apr 17, 2021 Apr 17, 2021

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So you did already reset the preferences? Note: this will delete what might be left of your presets.

https://helpx.adobe.com/illustrator/using/setting-preferences.html

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New Here ,
Apr 18, 2021 Apr 18, 2021

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I tried resetting my preferences through the Preferences dialog box, and the keyboard shortcuts are still not appearing

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Adobe Community Professional ,
Apr 19, 2021 Apr 19, 2021

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In that case you might need to go the long route:

uninstall

run the Adobe Cleaner tool

reinstall

 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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