illustrator 2021 (last update) won't launch on Mojave

New Here ,
Nov 06, 2020

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Hi, I can't launch Illustrator on my MacBook Pro (15-inch, 2018) OS Mojave 10.14.6
Application not responding and I have to force quit. 
I've already tried to reset preferences in library renaming all Illustrator folders .old
What can I do?

 

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Bug, Performance

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1 Correct Answer

Adobe Employee , Jan 02, 2021
Ashutosh_Mishra Adobe Employee , Jan 02, 2021
Hi Stefano,   Sorry to hear about your experience. I hope your issue is resolved by now. If you still have issues, please follow instructions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if they help.   Regards, Ashutosh

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Adobe Employee ,
Jan 02, 2021

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Hi Stefano,

 

Sorry to hear about your experience. I hope your issue is resolved by now.

If you still have issues, please follow instructions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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