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I can't use the ctrl+ command to zoom in and keyboard shortcuts to arrange layers (ctrl[/]).
When I go to Edit> Keyboard shortcuts these shortcuts appear but don't work.
Please fix this issue
Sorry to hear about your experience. I hope this issue has been resolved by now.
You may try resetting preferences if you still have this issue.
**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
Hope it helps.