Illustrator 2021 some fonts not working and save error

[dv8kiwi]

Some fonts that I activate will not show in Illustrator 2021. This includes actual CC fonts installed from Adobe Fonts, eg. PT Serif Pro Narrow.

When I choose this font for a text block, the text disappears.

In the font preview it is also not visible:

Also if I try to save a document where one of these fonts is active I get "unknown error"

I have Illustrator 2019 also installed and and none of these issues occur. Fonts and save operate normally.

I have deleted prefs and also done a complete clean install of 2021 without importing prefs and this is still a problem.

Is this a known bug?

[Mike_Gondek]

Work for me on mac. Might be conflictng with some other font you have open. can you close down your unused fonts. 

Reset your font cache

https://winaero.com/rebuild-font-cache-windows-10/

[dv8kiwi]

Thanks Mike, tested and doesn't appear to be a font conflict.

I expect if it was it wouldn't work on 2019.

This is on Windows. 

[dv8kiwi · Accepted solution]

Fixed - I reset my OOBE (thanks MikeGondek from another thread)

Reset Your OOBE Option 3

OOBE

• Quit the Creative Cloud desktop app 
• Browse to the following location based on your operating system.
• WINDOWS
• C:\Users\<user folder>\AppData\Local\Adobe\OOBE 
• The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.