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Illustrator 2021 won't open in Catalina or Big Sur

Community Beginner ,
Nov 16, 2020

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I recently installed Illustrator 2021 and it wont get past initialising, just hangs and the spinny wheel goes on and on. Have to force quit. It wouldn't open running Catalina and now won't open running Big Sur either. I can still open 2020 version so not all doom n gloom... Anyone having similar issues?

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Draw and design, How to

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Illustrator 2021 won't open in Catalina or Big Sur

Community Beginner ,
Nov 16, 2020

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I recently installed Illustrator 2021 and it wont get past initialising, just hangs and the spinny wheel goes on and on. Have to force quit. It wouldn't open running Catalina and now won't open running Big Sur either. I can still open 2020 version so not all doom n gloom... Anyone having similar issues?

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Draw and design, How to

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102

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Nov 16, 2020 0
Adobe Community Professional ,
Nov 16, 2020

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Does it work when you disconnect from the internet?

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Nov 16, 2020 0
Community Beginner ,
Nov 17, 2020

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Hi Monika, no it doesn't. It tries to run diagnostics but just hangs. It began when I installed Illustrator 2021 running Catalina and worked once after a restart. Since I've now upgraded to Big Sur it hasn't got past Initialising stage.

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Nov 17, 2020 0
Adobe Community Professional ,
Nov 17, 2020

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Please contact Customer Care. They can login toy our system to check things out: https://helpx.adobe.com/contact.html

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Nov 17, 2020 0
Community Beginner ,
Nov 17, 2020

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Thanks Monika, seems all sorted now. Old Suitcase Fusion and Wacom tablet drivers were casuing an issue and also needed to add some '.old' suffixes to Illsutrator Prefs. Fingers crossed.

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Nov 17, 2020 0
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