Highlighted

Illustrator 24.1.2 crashes, quits ...

New Here ,
May 19, 2020

Copy link to clipboard

Copied

Another day, another Illustrator issue.

AI now quits :

- when launching

- when opening a file (black lines 240ko ...)

- when saving a file

- when closing a file.

Downloaded it this morning, about eight crashes so far. What to do ?

Topics

Bug, Performance

Views

172

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator 24.1.2 crashes, quits ...

New Here ,
May 19, 2020

Copy link to clipboard

Copied

Another day, another Illustrator issue.

AI now quits :

- when launching

- when opening a file (black lines 240ko ...)

- when saving a file

- when closing a file.

Downloaded it this morning, about eight crashes so far. What to do ?

Topics

Bug, Performance

Views

173

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 19, 2020

Copy link to clipboard

Copied

Crashes on open or saving a file can be caused by not having a printer installed.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 19, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. We understand the frustration and will be happy to help. Monika has suggested checking about printer. Did you check that?

Would you mind sharing version of OS? Does it happen with a specific file or all?
Have you tried resetting preferences? If not, please try doing that. Please follow instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...