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Illustrator 24.1.2 stuck in splash screen (MacOS Catalina)

New Here ,
May 11, 2020

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Regardless if trying to open a file or cold opening the app, it remains stuck in splash screen, not responding. I uninstalled it completely (including deleting preferences), but reinstalling didn't help, the problem persists. I don't have any plugins anymore.

 

I didn't have this issue until the last week or so, so I'm guessing it started with 24.1.2. Running on MacOS Catalina 10.15.4.

 

I've sent a crash report.

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Illustrator 24.1.2 stuck in splash screen (MacOS Catalina)

New Here ,
May 11, 2020

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Regardless if trying to open a file or cold opening the app, it remains stuck in splash screen, not responding. I uninstalled it completely (including deleting preferences), but reinstalling didn't help, the problem persists. I don't have any plugins anymore.

 

I didn't have this issue until the last week or so, so I'm guessing it started with 24.1.2. Running on MacOS Catalina 10.15.4.

 

I've sent a crash report.

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109

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May 11, 2020 0
Adobe Employee ,
May 12, 2020

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Hi there,

 

Sorry to hear about your experience. I see you have tried some troubleshooting steps which did not help. Please try logging into root account of your machine(https://support.apple.com/en-in/HT204012) and see if you are able to launch the Illustrator there. Let us know how it goes.

 

Regards,

Ashutosh

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May 12, 2020 0
savalina LATEST
New Here ,
May 13, 2020

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Hi Ashutosh,

Thanks for your reply.

 

Something weird just happened. I couldn't open Illustrator for about a week, although I repeatedly re-installed it with preferences deleted.

 

When I wrote here, I didn't know what else to do, so I uninstalled it and left it like that for 1 day. Today I re-installed it and it opened. Just like that, no explanation, I didn't do anything else. Even weirder, this time it installed completely reset, including getting the app tour pop-ups and the 5-minute survey notification which I answered weeks ago.

 

I obviously lost my workspace and preferences, but at least now I can finally open it.

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May 13, 2020 0