Highlighted

Illustrator 24.2.3 keeps crashing on Mac OS Catolina 10.15.6

New Here ,
Aug 24, 2020

Copy link to clipboard

Copied

Is anyone having any issue with Illustrator 24.2.3 constantly crashing? The whole program just shuts down. I've uninstalled multiple times with no luck. Help appreciated

Topics

Performance

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Illustrator 24.2.3 keeps crashing on Mac OS Catolina 10.15.6

New Here ,
Aug 24, 2020

Copy link to clipboard

Copied

Is anyone having any issue with Illustrator 24.2.3 constantly crashing? The whole program just shuts down. I've uninstalled multiple times with no luck. Help appreciated

Topics

Performance

Views

28

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 24, 2020 0
Adobe Employee ,
Aug 24, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about your experience. We'll be happy to help. Does it crash while working on a specific file or performing a specific action?

I'd request following instructions below and let us know if they help:

  1. Reset Preferences: - 
  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.  

 

 

  1. If that doesn't help, try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. 

 

  1. If that doesn't help either, login to root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html  

 

 

  1. If nothing helps, then we need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help on a live session that way.

 

Regards,

Ashutosh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 24, 2020 0