Illustrator 24.3 crashing on macOS Catalina 10.15.6

New Here ,
Sep 24, 2020

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Hi All,

My Illustrator 24.3 crashes at exit when I am opening an old version (CS5) file. Even I got an error report as attached. Is Catalina 10.15.6 compatibility with Illustrator 24.3?

Anyone facing the same situation?

Best Regards

Iris

 

Error Report for Adobe Illustrator 2020.pngScreenshot 2020-09-25 at 11.52.45 copy.png

 

 

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1 Correct Answer

Adobe Employee , Sep 25, 2020
Ashutosh_Mishra Adobe Employee , Sep 25, 2020
Hi there,   Sorry to hear about your experience. Does it crash when you open it with a specific document or all? I'd request following troubleshooting steps given on this help article and let us know if they help. Looking forward to your response.   Regards, Ashutosh

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Adobe Community Professional ,
Sep 25, 2020

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Catalina Nightmare Continues!
I am encountering similar problems with other software.
Apple not working with Adobe, Corel software companies in this system update? Is it launching the new system without researching the effect on these software?

Since Catalina came out, the problems have been increasing.

Graphic Designer Educator / PrePress Consultant

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Adobe Employee ,
Sep 25, 2020

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Hi there,

 

Sorry to hear about your experience. Does it crash when you open it with a specific document or all?

I'd request following troubleshooting steps given on this help article and let us know if they help.

Looking forward to your response.

 

Regards,

Ashutosh

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