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I am running Illustrator 24.3 on a brand new 27 inch iMac, and it's crashing frequently. Occasionnally I get a message saying it's due to an issue with GPU Processing. Illustrator is far too slow to use without GPU Processing swithched on, and I never had this issue on my 6-year old laptop.
I have tried several things – changing the name of the preference folder, and uninstalling and reinstalling Illustrator.
The problem is persisting and is a real issue that's affecting my productivity. Please advise. Thanks.
Hi there,
Sorry to hear about your experience. In addition to steps suggested by @assause, please try the instructions below and let us know if they help:
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Try other user account on macOS.
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Hi there,
Sorry to hear about your experience. In addition to steps suggested by @assause, please try the instructions below and let us know if they help:
Let us know how it goes.
Regards,
Ashutosh
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I would like to hear some followup on this. What steps resolved your GPU issue?