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Illustrator 24.3 keeps crashing in the middle of my work

Community Beginner ,
Oct 03, 2020

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The last few days, Illustrator has crashed in the middle of me working and it would freeze up and it allowed me to save before closing but won't let me continue to use the paint brush or click on anything else. It has gotten worse and only lets me work for maybe 5 minutes before glitching again and the only way out of it is closing the application. My computer is up to date with updates so I am not sure what to do. Please help this is getting super frustrating!!

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Illustrator 24.3 keeps crashing in the middle of my work

Community Beginner ,
Oct 03, 2020

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The last few days, Illustrator has crashed in the middle of me working and it would freeze up and it allowed me to save before closing but won't let me continue to use the paint brush or click on anything else. It has gotten worse and only lets me work for maybe 5 minutes before glitching again and the only way out of it is closing the application. My computer is up to date with updates so I am not sure what to do. Please help this is getting super frustrating!!

TOPICS
Bug, Performance

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37

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Oct 03, 2020 0
Adobe Community Professional ,
Oct 03, 2020

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Which system, which hardware is this?

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Oct 03, 2020 0
Community Beginner ,
Oct 05, 2020

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Hello - I actually fixed this problem. I just had to unclick something in the settings. Thank you!

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Oct 05, 2020 0
Community Beginner ,
Oct 05, 2020

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Having the same problem!  This new update is very buggy it seems!

 

What was the solution, please????

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Oct 05, 2020 0
Community Beginner ,
Oct 05, 2020

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Hello! and I know! What helped me was going to Edit - Prefrences - General - Performance and then clicking off GPU performance and then in the same window - I went to File Handling & Clipboard and changed the time for automatically save recovery data every to 10 minutes. Then I closed everything down and restarted the program and haven't had any issues since! I hope it helps 🙂 

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Oct 05, 2020 1
Sean5D50 LATEST
Community Beginner ,
Oct 05, 2020

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Great, I will try that!  Thank you!

 

Adobe admins- please feel free to chime in here, and let us know why your very expensive product isn't working properly, and why/how we'll need some bizarre work around to get it running! Whenever you're free, of course... wouldn't want to bother you. 

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Oct 05, 2020 1