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- Illustrator (24.3) repeatedly crashing randomly af...
Illustrator (24.3) repeatedly crashing randomly after some time
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Hi everyone,
I've been experiencing this strange phenomenon where Illustrator will just crash after some time. Here's my steps to reproduce it:
1. Open a new file from template.
2. Create an object
3. Do nothing
4. Crash.
Here's the crash report, I've since upgraded to 24.3 and it still behaves the same, please help!!!
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.1" clientVersion="3.0.1" applicationName="Adobe Illustrator" applicationVersion="24.2.3" build="521" source="Windows-Client" crashType="n/a">
<time year="2020" month="10" day="9" hour="15" minute="54" second="31" timeoffset="-300" timezone="Eastern Daylight Time"/>
<user guid="898db384-f5c8-449f-9ca2-8ff85ebb0236"/>
<system platform="Windows 10 Enterprise" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32603" machine="Intel(R) Core(TM) i7-9700T CPU @ 2.00GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Display Only Adapter" description="Citrix Display Only Adapter" driverDate="20191113000000.000000-000" driverVersion="7.24.0.51" videoModeDescription="1344 x 840 x 4294967296 colors" pnpDeviceID="PCI\VEN_5853&DEV_1002&SUBSYS_00000001&REV_00\1&79F5D87&0&02" installedDisplayDrivers=""/>
<gpuinfo availability="Off Line" adapterCompatibility="Citrix Systems Inc." adapterRAM="" caption="Citrix Indirect Display Adapter" description="Citrix Indirect Display Adapter" driverDate="20191113000000.000000-000" driverVersion="13.19.55.959" videoModeDescription="" pnpDeviceID="PCI\VEN_5853&DEV_1003\1&79F5D87&0&03" installedDisplayDrivers=""/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P1000" description="NVIDIA Quadro P1000" driverDate="20200812000000.000000-000" driverVersion="27.21.14.5206" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1CB1&SUBSYS_11BC10DE&REV_A1\4&3A8A1EB&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Off Line" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20200605000000.000000-000" driverVersion="27.20.100.7990" videoModeDescription="" pnpDeviceID="PCI\VEN_8086&DEV_3E98&SUBSYS_313517AA&REV_02\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xc06d007e" instruction="0x00007FFBE3CB3B29">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFBE3CB3B29" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFBE1DD2086" symbolname="unknown"/>
<stackStatement index="2" address="0x00007FFBE1DD1AFD" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FFBE1DD1695" symbolname="unknown"/>
<stackStatement index="4" address="0x00007FF72DB9D226" symbolname="unknown"/>
<stackStatement index="5" address="0x00007FF72DBBD75A" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FF72D333F9A" symbolname="unknown"/>
<stackStatement index="7" address="0x0000000069B956E4" symbolname="dvaui::ui::touch::OS_TouchKeyboardManager::UI_HandleTouchKeyboardChange"/>
<stackStatement index="8" address="0x0000000069BA340B" symbolname="dvaui::ui::UI_Node::UI_DispatchKeyboardEventToNode"/>
<stackStatement index="9" address="0x0000000069BA3303" symbolname="dvaui::ui::UI_Node::UI_DispatchKeyboardEvent"/>
<stackStatement index="10" address="0x0000000069C061C4" symbolname="dvaui::ui::OS_Window::UI_DispatchKeyboardEventFromOS"/>
<stackStatement index="11" address="0x0000000069C048D8" symbolname="dvaui::ui::OS_Window::UI_DispatchEvent"/>
<stackStatement index="12" address="0x0000000069C08059" symbolname="dvaui::ui::OS_Window::UI_HandleOSEvent"/>
<stackStatement index="13" address="0x00007FF72D33A372" symbolname="unknown"/>
<stackStatement index="14" address="0x0000000069C03C60" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProcImpl"/>
<stackStatement index="15" address="0x0000000069C093B3" symbolname="dvaui::ui::OS_Window::UI_UpdateScaleFactor"/>
<stackStatement index="16" address="0x0000000069C002AF" symbolname="dvaui::ui::OS_ToolTip_WIN::UpdateTooltipText"/>
<stackStatement index="17" address="0x00007FF72DB36A1E" symbolname="unknown"/>
<stackStatement index="18" address="0x0000000069C03A0A" symbolname="dvaui::ui::OS_Window::StaticOSWindowWndProc"/>
<stackStatement index="19" address="0x00007FFBE51B5C7D" symbolname="CallWindowProcW"/>
<stackStatement index="20" address="0x00007FFBE51B594E" symbolname="CallWindowProcW"/>
<stackStatement index="21" address="0x00007FFB54897B79" symbolname="DllCanUnloadNow"/>
<stackStatement index="22" address="0x00007FFBDBCB1058" symbolname="unknown"/>
<stackStatement index="23" address="0x00007FFBE51B5C7D" symbolname="CallWindowProcW"/>
<stackStatement index="24" address="0x00007FFBE51B594E" symbolname="CallWindowProcW"/>
<stackStatement index="25" address="0x00007FFBC8553919" symbolname="glPushClientAttrib"/>
<stackStatement index="26" address="0x00007FFBE51B5C7D" symbolname="CallWindowProcW"/>
<stackStatement index="27" address="0x00007FFBE51B5672" symbolname="DispatchMessageW"/>
<stackStatement index="28" address="0x000000006A398311" symbolname="exo::app::OS_AppBase::PumpMessage"/>
<stackStatement index="29" address="0x000000006A39845B" symbolname="exo::app::OS_AppBase::RunEventLoop"/>
<stackStatement index="30" address="0x00007FF72DB38826" symbolname="unknown"/>
<stackStatement index="31" address="0x00007FF72DC54D50" symbolname="unknown"/>
<stackStatement index="32" address="0x00007FF72DC343EE" symbolname="unknown"/>
<stackStatement index="33" address="0x00007FF72DB9DE05" symbolname="unknown"/>
<stackStatement index="34" address="0x00007FF72E2EF99E" symbolname="unknown"/>
<stackStatement index="35" address="0x00007FFBE5E07BD4" symbolname="BaseThreadInitThunk"/>
<stackStatement index="36" address="0x00007FFBE62CCE51" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00000083CF0FDE60"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x0000026FB4124CC0"/>
<register name="RDX" value="0x0000000400000000"/>
<register name="RSI" value="0x00007FFBE1DE8C5C"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x00000083CF0FE3A0"/>
<register name="RBP" value="0x00000083CF0FE4F8"/>
<register name="RIP" value="0x00007FFBE3CB3B29"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000026FB7EA3100"/>
<register name="LastExceptionFromRip" value="0x00007FFBE629FB91"/>
</registerSet>
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Yes, i've noticed this is happening to me as well, espically is i leave my computer on for a bit without using it, when i go back to working on what i was doing illustrator will crash within minutes. Brand new computer with plenty of storage and ram to work without any issues. Theres a lot of issues ive noticed with the new upgrade and its becoming a hassle to work at times.
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Which system?
With some systems there have been issues when the computer went into sleep mode. Some of those might have been connected to automatic GPU switching.
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system platform="Windows 10 Enterprise" osversion="10.0" osbuild="18363" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32603" machine="Intel(R) Core(TM) i7-9700T CPU @ 2.00GHz" model="Intel64 Family 6 Model 158 Stepping 13" cpuCount="8" cpuType="8664" cpuFreq="1992 MHz"
Is there a way to prevent the automatic GPU switching?
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