Illustrator 25.0 (and 24.3) not working

New Here ,
Nov 12, 2020

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My team lost Adobe CC today, and it appears so did the rest of the world. Most people's have come back. I seem to have my programs back except for the one I need, Illustrator. Any ideas?

 

Screen Shot 2020-11-12 at 3.56.04 PM.pngScreen Shot 2020-11-12 at 3.56.11 PM.pngScreen Shot 2020-11-12 at 3.56.19 PM.png

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1 Correct Answer

Adobe Employee , Jan 03, 2021
Ashutosh_Mishra Adobe Employee , Jan 03, 2021
Hi Ryan & Ahmet,   Sorry to hear about your experience. If you still have issues with the app, please follow instructions given on this community discussion(https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24-1-2-on-windows-machine/td-p/11150319?page=1) & let us know if it helps. Additionally, please check out suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981...

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New Here ,
Nov 12, 2020

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Same problem. My computer crashed, cause Illustrator C 25.0. I cannot open the Illustrator, and also I cannot open the new version files from THE previous Illustrator C 24.3, cause deleting the artwork whatever I created in the newer version.

IT'S FRUSTRATING!!!

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Adobe Community Professional ,
Nov 13, 2020

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You will probably need to clean up the system and then install again.

Please contact Customer Care. They can login to your system and then advise: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Jan 03, 2021

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Hi Ryan & Ahmet,

 

Sorry to hear about your experience.

If you still have issues with the app, please follow instructions given on this community discussion(https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24...) & let us know if it helps.

Additionally, please check out suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to improve the performance of the app.

Hope it helps.

 

Regards,

Ashutosh

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