• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Unable to launch Illustrator 2021 on macOS Mojave

Community Beginner ,
Nov 03, 2020 Nov 03, 2020

Copy link to clipboard

Copied

Hi!

I am trying to launch Illustrator 25.0 on my Mac and it always crashes at launch.

Yesterday I ran some system updates.

My Operating System is 10.14.6 Mojave

 

I read that I shoul eliminate some fonts of my system, but i do not have them. Please let me know what to do since I need to launch it asap.

 

Thanks!

 

{Renamed by MOD}

TOPICS
Performance

Views

836

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 30, 2020 Dec 30, 2020

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

Votes

Translate

Translate
Adobe
New Here ,
Nov 03, 2020 Nov 03, 2020

Copy link to clipboard

Copied

Yes, I have the same issue.  I also tried reinstalling 2020 and 2020 no longer launches as well.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 03, 2020 Nov 03, 2020

Copy link to clipboard

Copied

Thanks Todd. I had to uninstall it and install the previous version 😞

I'll let you know if I find any solution!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 30, 2020 Dec 30, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shard on this page (https://helpx.adobe.com/illustrator/kb/crash-with-ttf-font.html) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 18, 2021 Jan 18, 2021

Copy link to clipboard

Copied

LATEST

Hi Srishti, thanks for your answer. The problem was solved when I updated to Mac OS Big Sur.

 

Regards,

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines