Illustrator 25.0 used on Catalina 10.15.7

New Here ,
Nov 11, 2020

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Cloud update Illustrator to Illustrator v 25.0 and now I am unable to open Illustrator. No matter what document or generally just the program: it closes immediately. What can I do? I have jobs to do in Illustrator!

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Draw and design, How to, Performance, Print and publish

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1 Correct Answer

Adobe Employee , Jan 03, 2021
Ashutosh_Mishra Adobe Employee , Jan 03, 2021
Hi there,   Sorry to hear about your experience. Please make sure you have Adobe Illustrator updated to the latest version. If you still have issues, please follow troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) if you still have issues. Hope it helps.   Regards, Ashutosh

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Adobe Community Professional ,
Nov 11, 2020

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Did you choose to import the Preferences from the previous version? If so, try uninstalling 25.0 and reinstall without.

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New Here ,
Nov 11, 2020

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I did nothing - I just pressed the "update button" as suggested by the cloud. I'll try to de-install illustrator - but haven't found anything I can do with the new installation myself. Thank u.

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Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about your experience. Please make sure you have Adobe Illustrator updated to the latest version.

If you still have issues, please follow troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) if you still have issues.

Hope it helps.

 

Regards,

Ashutosh

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