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Illustrator 25.0 used on Catalina 10.15.7

New Here ,
Nov 11, 2020

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Cloud update Illustrator to Illustrator v 25.0 and now I am unable to open Illustrator. No matter what document or generally just the program: it closes immediately. What can I do? I have jobs to do in Illustrator!

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Draw and design, How to, Performance, Print and publish

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Illustrator 25.0 used on Catalina 10.15.7

New Here ,
Nov 11, 2020

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Cloud update Illustrator to Illustrator v 25.0 and now I am unable to open Illustrator. No matter what document or generally just the program: it closes immediately. What can I do? I have jobs to do in Illustrator!

TOPICS
Draw and design, How to, Performance, Print and publish

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33

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Nov 11, 2020 0
Adobe Community Professional ,
Nov 11, 2020

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Did you choose to import the Preferences from the previous version? If so, try uninstalling 25.0 and reinstall without.

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New Here ,
Nov 11, 2020

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I did nothing - I just pressed the "update button" as suggested by the cloud. I'll try to de-install illustrator - but haven't found anything I can do with the new installation myself. Thank u.

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