Illustrator 25.2.1 crashing Windows 10

Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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When I open ILLUSTRATOR 25.2.1 my WINDOWS 10 restart!

I tried to instal old versions but nothing change!

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correct answers 2 Correct Answers

Community Beginner , Mar 15, 2021 Mar 15, 2021
The problem is the PRINTER!!! Unbelievable!!Thnaks to ADOBE SUPORT!

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Community Beginner , Mar 15, 2021 Mar 15, 2021
The Issue is from the Latest Windows Update from Friday.I deinstalled Windows Update and deinstall Illustrator with Reinstallation of the latest Version. At least this worked with me. Windows Update KB5000802.We had some issues with this Update in the entire organisation, mainly with printers, same as Andrea was reffering to.

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Community Beginner ,
Mar 13, 2021 Mar 13, 2021

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I can't manage the option of the software; when I open Illustrator immediatelly windows restart. 

I disinstalled Illustrator and re-installed but... nothing! Someone has the same problem? How I can resolve the problem?

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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Hi Andrea,

I am having the same problem and did what you did to try and fix it but nothing happened. I also found that it could be conflicting with a driver. I tried to print from a word doc and that blue screened and restarted my computer. SO it could be a windows 10 bug.

 

I have a desktop at home so I will be checking that tonight if it restarts that then it might be a windows 10 bug not an Adobe one.

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I'm trying to talk with Adobe Suport... but is not easy

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Same Issue for me, Windows 10 and Illustrator 25.2.1.

It´s abit tricky to identify the root cause as next to Illustrator Windows and NVidia updated Fri/Sat/Sun.

But of course annoying and I was not able to fix it, even I tried to install previous versions.

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I think I may have figured out what is causing it to restart our computers. Don't Update Illustrator from the last version you had as my desktop is completely fine and everything is up to date except my adobe programs. Compared to my laptop from early today. Hopefully, Adobe can fix this issuse.

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Same issue for me too, tried installing previous versions but no luck. All other adobe apps are working fine though, just Illustrator. I also tried clearing the cache files as was recommended to me by Adobe but unfortunately that didn't work either 

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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The problem is the PRINTER!!! 

Unbelievable!!

Thnaks to ADOBE SUPORT!

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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I only just saw this and was working around use photoshop and InDesign for some work. And it now works thank you.

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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Do you mean that your personal printer was causing some sort of issue with Illustrator???  What did support tell you to do to correct the problem?

 

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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What can do this:

- generally some Windows updates mess with printer drivers

- reset the default printer

- update the printer driver

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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I agree. Every update brings an issue. Once you update the OS you need to update drivers...as well as Wacom drivers if you use it!

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Community Beginner ,
May 01, 2021 May 01, 2021

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I completely  removed/uninstalled my printer and unplugged it.  It is not the printer for me.  I uninstalled and reinstalled Illustrator several times.  It's still unstable.  I will try working in the lowest version on Monday and hope it all goes well.  A coworker of mine can open my files in the lower version.  When I try to open them, Illustrator closes itself.  I updated my video card too.  No help.  

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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Unplugging won't help. Illustrator looks for a printer when it opens a file and when it saves a file. If it can't find one, it tends to act funky.

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Community Beginner ,
May 01, 2021 May 01, 2021

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Wow.  OK.  I can try reinstalling my printer later today.  

 

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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The Issue is from the Latest Windows Update from Friday.

I deinstalled Windows Update and deinstall Illustrator with Reinstallation of the latest Version. At least this worked with me. Windows Update KB5000802.

We had some issues with this Update in the entire organisation, mainly with printers, same as Andrea was reffering to.

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