illustrator 25.2 crashes when I save my project or export

New Here ,
Mar 02, 2021 Mar 02, 2021

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Hello everybody, 

I have a problem with my illustrator, i did a project for school and everything went well till yesterday, when i opened my project i couldn't save it if i did changes or else, illustrator crashed when i tried to save it, same if i tried to export my work it would crash.

I tried to copied it and paste it in a new project and same couldn't save it, 

I tried to desinstall and reinstall the software, didn't make any changes, tried to go back to the previous version and same thing.

I shared my work with some friend and they could open it, make changes and save it. So my work is ok it's my illustrator that have a problem but i can't figure what problem it is.

Please help it's a project for school due tomorrow i'm in panic !!!!

Lisa5E95_0-1614684161331.png

 

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Bug, Import and export

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correct answers 1 Correct Answer

Adobe Employee , Mar 06, 2021 Mar 06, 2021
Hi there, Sorry to hear about your experience. Please try troubleshooting steps suggested on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if you still have the similar concern. Looking forward to your response. Regards, Ashutosh

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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Hi, where did you save your project (cloud, computer, external media)? Are you having the same problem with other files too?

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New Here ,
Mar 02, 2021 Mar 02, 2021

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My project is saved on my OneDrive Cloud, i am having trouble when i try to copy and paste my elements on a new project but when i open a totally random school file it works fine i can save changes, exports it...etc

But my friends are not having trouble this exact project for school so i don't really understand what's going on ://

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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Hi, try saving your files to Creative Cloud or other media and see if the problem persists.

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Hi, i tried to save it to Creative Cloud, i tried to save it as a pdf and an svg but the problem still persists 

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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Does this also happen when save on the local disk?

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New Here ,
Mar 02, 2021 Mar 02, 2021

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Hi, yes :((

 

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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi there,

 

Sorry to hear about your experience. Please try troubleshooting steps suggested on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if you still have the similar concern.

 

Looking forward to your response.

 

Regards,

Ashutosh

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