Illustrator 25.2 does not open on Mac

New Here ,
Feb 20, 2021 Feb 20, 2021

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Hi everybody, 

Since this morning, Illustrator 25.2 does not want to open with this message poping up on my screen: 

"The localized resource files for this application could not be loaded. please reinstall the application and try again" 

After having reinstalled the app (3 times), tried to go back to the former versions, update my OS (I'm now on Big Sur 11.2.1), I don't know what to do... Does someone experience the same issue? Any solution? 

Thanks ! 

 

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Adobe Community Professional ,
Feb 21, 2021 Feb 21, 2021

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Hi Lucas.

 

Navigate to the following folder:

~/Library/Application Support/Adobe

And delete the whole Adobe Illustrator Prefs folder.

 

carlosgarro_0-1613959199735.png

Restart Illustrator.

Best Regards



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Adobe Employee ,
Mar 06, 2021 Mar 06, 2021

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Hi Lucas,

 

Sorry to hear about your experience. I'd recommend using Creative Cloud Cleaner Tool to remove the existing installation of the Adobe apps & then reinstall. Let us know if it helps.

 

Regards,

Ashutosh 

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