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We (all stations) have to go to Task Manager to stop Illustrator from running. i.e. if you close out of Illustrator, you cannot start another session without doing this!
AND consequently, all (normally saved) data is lost: recenlty opened, work spaces, etc. are not remembered.
Sorry to hear about your experience. Please make sure you've Windows & Adobe Illustrator updated to the latest version.
Additionally, you may follow instructions given on this community post. Hope it helps.