• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

illustrator 25.3.1 Crashes on launch macOS Big Sur - iMac

Explorer ,
Jul 17, 2021 Jul 17, 2021

Copy link to clipboard

Copied

This is a continuing problem since the beginning of the year - I have kept up with every CC update, but just as the versions before it - Adobe Illustrator 25.3.1 Crashes on launch I am on an iMac Desktop - macOS Big Sur.

I don't think I should have to stress about this and waste my time getting AI CC to launch...ever.

Your ideas for what might be causing this will be greatly appreciated.

Here are a few workarounds that SOMETIMES work for me when ILLUSTRATOR WILL NOT LAUNCH:

• Launch Photoshop first. Then launch AI 

• Go to Creative Cloud. Uninstall Illustrator. Reinstall AI. Restart from CC

• Go to user/library/caches and remove the folder "com.adobe.illustrator", restart your mac.

Go to Finder > Go. Press the Option Key. If you release the Option key, the Library option disappears from the menu. Select Library. Your user library opens.
• Restart computer - again.

 

 

TOPICS
Bug

Views

762

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jul 17, 2021 Jul 17, 2021

Copy link to clipboard

Copied

LATEST

How much ram do you have and are you running Big Sur because you have a newer M1 chip mac?

 

Reset Prefs Thoroughly (Mac)

  • Quit Your Adobe App (100% you must do this)
  • Finder >> Go (hold down option to show hidden) >> library 
  • Preferences >> Adobe  >> (Program Name) rename to (Program Name) .old
  • Library- >> Caches >> com.(Program Name) rename to (Program Name) .old
  • Library >> Application Support >> Adobe >> (Program Name) rename to (Program Name) .old

 

OOBE RESET MAC

  • Quit the Creative Cloud desktop app  (100% you must do this)
  • /Users/<user folder>/Library/Application Support/Adobe/OOBE
  • The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines