Illustrator an photoshop - unable to create new document and unable to save anything!

New Here ,
Nov 23, 2020 Nov 23, 2020

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I have uninstalled both and installed them again but no improvement. I am running Big Sur

 

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Adobe Community Professional ,
Nov 23, 2020 Nov 23, 2020

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You could contact Customer Care. They can login toyour system and figure this out.

https://helpx.adobe.com/contact.html

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

Sorry to hear about your experience. I'd request you to update Adobe Illustrator to the latest version(v25.0.1) & let us know if it helps. You may follow instructions given on this help article(https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to update the app. Hope it helps.

 

Regards,

Ashutosh

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