Illustrator an photoshop - unable to create new document and unable to save anything!

[jeroencprs]

I have uninstalled both and installed them again but no improvement. I am running Big Sur

[Monika Gause]

You could contact Customer Care. They can login toyour system and figure this out.

https://helpx.adobe.com/contact.html

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I'd request you to update Adobe Illustrator to the latest version(v25.0.1) & let us know if it helps. You may follow instructions given on this help article(https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html) to update the app. Hope it helps.

Regards,

Ashutosh