Illustrator and Creative Cloud is crashing repeatedly after Opening them once

New Here ,
Jul 09, 2021 Jul 09, 2021

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My illustrator and creative cloud keep crashing. I have only been able to open this up once tonight and its crashed again. Can you advise what I need to do. I have attempted to uninstall, but it won't let me

 

 

 

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Adobe Employee , Jul 19, 2021 Jul 19, 2021
Hi there, Sorry about the inconvenience. Could you please share a few details like: OS and version of Illustrator & Creative Cloud When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently. Do you get any error messages when they get crashed. If yes, do share the screenshot. Share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html While...

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi there,

 

Sorry about the inconvenience. Could you please share a few details like:

  • OS and version of Illustrator & Creative Cloud
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Do you get any error messages when they get crashed. If yes, do share the screenshot.
  • Share crash logs by following these steps: https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html
    While submitting the crash report, please use the same email address with which you are signed in on this community. It will help us find the crash report and help accordingly.

 

Also, you may try the steps shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) and share your observations with us.

 

We’re here to help. We just need more info.

 

Thanks & Regards,
Anshul Saini

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