Illustrator and creative cloud

New Here ,
Jul 21, 2021 Jul 21, 2021

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I have tried uninstalling and re installing creative cloud, because I have had a message advising the link is broken. This has not made any difference and is still happening. I have uploaded a screen print. Please advise what I need to do to resolve this. There are no hidden files on the laptop, I have looked for this

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Engaged ,
Jul 21, 2021 Jul 21, 2021

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