Illustrator and InDesign crashing at startup on M1 Macbook Air

New Here ,
Jun 16, 2021 Jun 16, 2021

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My computer is MacBook air, and it has m1. It is pretty worried that my Indesign and Illustrator is keep cashing at the starting page. Even though I tried the lower version of it, it still crashes and I can't reach the starting page, because it just crashed, silently. My Photoshop, which is the latest version, and PDF is fine.

 

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi there,

I am sorry to hear about your experience. I would request you to share some information like:

  • OS and version of Illustrator/InDesign
  • Are you using the latest OS? If not, please update to the latest version.

Additionally, you may try the suggestions given here:

For Adobe InDesign - https://community.adobe.com/t5/indesign/resolve-slow-performance-and-unexpected-behavior-of-indesign...

For Adobe Illustrator - https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...

Let me know if this helps.

Thanks,
Anshul Saini

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