Illustrator and Photoshop Files Lost

New Here ,
Jun 03, 2020

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I created a file in Illustrator and another in Photoshop, relating to the same project, and both of these have disappeared. I usually save straight to Dropbox, so assume I did with these, and yet these are the only files I've lost. Any ideas why? I created them last year.

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Correct answer by Monika Gause | Adobe Community Professional

If you can't find them by name then likely they are gone.

Do you have Time Machine or the like? Then you could try and step back to the date when you last saved them.

 

Dropbox does versioning, but if you deleted them (maybe by accident) months ago then they are deleted permanently (also from your devices).

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Illustrator and Photoshop Files Lost

New Here ,
Jun 03, 2020

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I created a file in Illustrator and another in Photoshop, relating to the same project, and both of these have disappeared. I usually save straight to Dropbox, so assume I did with these, and yet these are the only files I've lost. Any ideas why? I created them last year.

Adobe Community Professional
Correct answer by Monika Gause | Adobe Community Professional

If you can't find them by name then likely they are gone.

Do you have Time Machine or the like? Then you could try and step back to the date when you last saved them.

 

Dropbox does versioning, but if you deleted them (maybe by accident) months ago then they are deleted permanently (also from your devices).

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Bug, Performance, Sync and storage

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Jun 03, 2020 0
Adobe Community Professional ,
Jun 03, 2020

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This seems a little like asking 'I put down my glasses and now I can't find them. Anyone know where they are?'

 

(apologies for flippance. But I'm not sure how anyone can answer this)

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Jun 03, 2020 0
New Here ,
Jun 11, 2020

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I haven't misplaced them, they have disappeared frm my computer. I was wondering if anyone else had experienced this and had an answer for recovering them.

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 11, 2020

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If you can't find them by name then likely they are gone.

Do you have Time Machine or the like? Then you could try and step back to the date when you last saved them.

 

Dropbox does versioning, but if you deleted them (maybe by accident) months ago then they are deleted permanently (also from your devices).

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Jun 11, 2020 0
New Here ,
Jun 11, 2020

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Thanks for this. I definitely haven't deleted them. I don't use Time Machine because I assumed my files would be relatively safe on Dropbox. I think it could be where Adobe programs have updated and these older files have been lost. I saw it with students I teach when programs were updated and it seems ridiculous. New and old versions and files should be compatible.

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 11, 2020

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That isn't something one would expect from an update.

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 11, 2020

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"I don't use Time Machine because"

 

While Time Machine still isn't a replacement for a proper backup strategy, I would rethink this decision. I mean really - a harddsik is not expensive. And certainly even more so when you take into account the time you have to invest in order to re-make your file.

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Jun 11, 2020 0
New Here ,
Jun 11, 2020

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Thank you, I didn't realise it would back up my DropBox files and therefore thought it was pointless. It's helpful to be advised without the assumption that I should already know this stuff, I appreciate your help.

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Jun 11, 2020 0
Adobe Community Professional ,
Jun 11, 2020

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It will backup your Dropbox files only when you use the Dropbox app and synch the Dropbox files to your computer.

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Jun 11, 2020 0
New Here ,
Jun 12, 2020

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Thanks so much for your advice, I'll look into doing this to avoid future issues!

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Jun 12, 2020 0
Adobe Community Professional ,
Jun 12, 2020

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Time Machine is only a part of a backup strategy, but it has saved my rear a couple of times.

 

Good luck!

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Jun 12, 2020 0
Adobe Community Professional ,
Jun 03, 2020

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Hi, I'm sorry you lost your files but, in this case, as he said Doug_A_Roberts it's a little impossible to help you.

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Jun 03, 2020 0
Most Valuable Participant ,
Jun 11, 2020

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One big mistake I see over and over is saying "this is going to the cloud, now I don't have to worry about backups". Sorry, this is just wrong. Clouds are backed up to protect the cloud against disk failure; often the backup is just to have it on two disks, both live.  You are not protected against

* Cloud provider errors and bugs

* Problems syncing uploading to cloud

* You deleting or overwriting a file by accident

* Your software having a bug which overwrites files

* Loss of access to cloud service eg hacker takes over account

* Cloud service closed down

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Jun 11, 2020 1
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