Illustrator asking to subscribe while already subscribed

New Here ,
Jan 19, 2021 Jan 19, 2021

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Why am I being asked to purchase illustrator when I already have a subscription? Payments are all up to date.

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Activation billing and install

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 19, 2021 Jan 19, 2021
The forums cannot help you with account and payment issues. Please contact Adobe support.

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Adobe Community Professional ,
Jan 19, 2021 Jan 19, 2021

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The forums cannot help you with account and payment issues. Please contact Adobe support.

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New Here ,
Jan 19, 2021 Jan 19, 2021

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resolved... thank you!

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Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

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Hi there,

 

Glad to hear that your issue is now resolved. Please try steps suggested on this help article(https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html) if you have issues further.

Hope it helps.

 

Regards,

Ashutosh

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