Illustrator blank window keeps opening and closing on start.

New Here ,
Jan 23, 2021 Jan 23, 2021

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I just installed Illustrator and this stupid blank window keeps opening and closing, preventing you from using the program at all. What is this thing? How do I get rid of it? 

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Bug, Performance

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New Here ,
Jan 23, 2021 Jan 23, 2021

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Same thing is happening on PhotoShop. This sucks.

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Adobe Employee ,
Jan 24, 2021 Jan 24, 2021

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Hi Heather,

 

Sorry to hear about your experience. This seems like sign-in window for Adobe. Please close all your apps. Open Adobe Creative Cloud desktop app. Please sign out if you're signed back in & sign in again. This should help.

 

If you still have issues, you may follow this help article(https://helpx.adobe.com/in/download-install/kb/cc-sign-in-prompt.html) to resolve this issue.

 

Hope it helps.

 

Regards,

Ashutosh

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