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Illustrator causing red screen

New Here ,
Jun 16, 2020

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When I open some files, Illustrator gives me this weird red screen. I just chatted with the support and the solution was to create a new user account. This is not a solution!

 

So things I've tried: 
Everything mentioned in this thread: https://community.adobe.com/t5/illustrator/red-screen-in-illustrator/m-p/9803913?page=2

 

Updated to the latest Illustrator verison (24.2), also deleted Illustrator and reinstalled it, still the same issue. It's pretty annoying and I can't work like this. 

 

Bildschirmfoto 2020-06-16 um 13.04.55.png

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Illustrator causing red screen

New Here ,
Jun 16, 2020

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When I open some files, Illustrator gives me this weird red screen. I just chatted with the support and the solution was to create a new user account. This is not a solution!

 

So things I've tried: 
Everything mentioned in this thread: https://community.adobe.com/t5/illustrator/red-screen-in-illustrator/m-p/9803913?page=2

 

Updated to the latest Illustrator verison (24.2), also deleted Illustrator and reinstalled it, still the same issue. It's pretty annoying and I can't work like this. 

 

Bildschirmfoto 2020-06-16 um 13.04.55.png

TOPICS
Bug, Performance

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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So turning off the GPU acceleration didn't solve it for you?

There might be other clues here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33618274-illustrator-do...

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Jun 16, 2020 0
New Here ,
Jun 16, 2020

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It did but using Illustrator without the GPU acceleration is not the way I want to use it 

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Jun 16, 2020 0
New Here ,
Jun 16, 2020

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When I'm opening a PNG file, it looks like this, even when the GPU acceleration is turned off

Bildschirmfoto 2020-06-16 um 16.54.36.png

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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Is it a screenshot from an iPhone?

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Jun 16, 2020 1
New Here ,
Jun 16, 2020

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Yes, it is. I just read about the issue back from 2018 with the 16–Bit iPhone PNGs.
But the red border happens to all of my files

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Jun 16, 2020 0
Adobe Community Professional ,
Jun 16, 2020

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I'm afraid the red border, being something to do with GPU performance, is a question for the developers.

 

It may be related to this bug:

 

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/33618274-illustrator-do...

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Jun 16, 2020 0
New Here ,
Jun 17, 2020

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Yes, it seems like a bug to me with the same problems which are listed under the link. Is there any developer in this forum?

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Jun 17, 2020 0
Adobe Community Professional ,
Jun 17, 2020

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To contact the developers, go to: http://illustrator.uservoice.com

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Jun 17, 2020 0
New Here ,
Jun 22, 2020

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Jun 22, 2020 0
New Here ,
Jul 06, 2020

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I still got no answer. Why do I pay for this? Thanks Adobe.

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Jul 06, 2020 0
Adobe Community Professional ,
Jul 06, 2020

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You mentioned that you contacted support and they told you to create a new user account. Did you try this? Did it affect the problem?

It may not be a satisfactory solution for you, but it may point in the right direction.

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Jul 06, 2020 0
New Here ,
Jul 07, 2020

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Yes I created a new user account and the problem seems to be gone. But this is really not a correct solution, this is a workaround. I would love to know what causes the issue and how to avoid this or fix this. 

 

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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I understand your feelings. But it does indicate that the problem isn't some intractable hardware incompatibility and thus may be solvable. Without any personal experience with this problem though I can't offer any further advice.

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Jul 07, 2020 0
Adobe Community Professional ,
Jul 07, 2020

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User accounts can and do get corrupt. They contain some of the most used files on your entire computer. Those files are read and written each time you use anything. So there are a lot of possibilities for all kinds of issues.

 

You may need to bite the bullet.

 

If you want Customer are to have a look inside your system: https://helpx.adobe.com/contact.html

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Jul 07, 2020 0