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Illustrator CC 2017 - Won't open new document

New Here ,
Nov 27, 2016

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I am currently running Illustrator CC 2017 on my brand new laptop which I purchased for when I am away from my desktop. However I am not seeing the new 'Start' screen (shows up on other computer). My main problem is not being able to open a new document, the dialog box to enter document size etc. does not show up, nothing does. The program does not crash nor is there an error warning, it just won't open. I can double click on an existing document and it opens and runs perfectly. Any suggestions?

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Illustrator CC 2017 - Won't open new document

New Here ,
Nov 27, 2016

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I am currently running Illustrator CC 2017 on my brand new laptop which I purchased for when I am away from my desktop. However I am not seeing the new 'Start' screen (shows up on other computer). My main problem is not being able to open a new document, the dialog box to enter document size etc. does not show up, nothing does. The program does not crash nor is there an error warning, it just won't open. I can double click on an existing document and it opens and runs perfectly. Any suggestions?

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Adobe Community Professional ,
Nov 27, 2016

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Not really a solution, but a possible workaround.

Preferences > General > check " Use legacy "File New" interface"

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New Here ,
Nov 27, 2016

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Thanks for that! Worked a charm, will do the trick for now. Would be good to get it working properly at some point, hopefully.

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Contributor ,
Nov 27, 2016

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hi. for Windows only. not sure whether this will work under Illustrator but you could set the Use legacy "File New" interface" back to off. Restart your Illustrator. on your keyboard hit "Ctrl-Break". then try to open a new document . does it work now?

Ref. Re: Can't Create/Open new File - Photoshop CC

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New Here ,
Aug 30, 2018

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Worked for me too, thanks!

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New Here ,
Sep 27, 2019

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Thank you, this worked for me.

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New Here ,
Sep 27, 2019

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Thank you, this worked for me.

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New Here ,
Dec 18, 2019

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Thanks it solve my problem

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New Here ,
May 03, 2020

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Thank you it work perfectly

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New Here ,
May 26, 2020

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life saver :')

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