Illustrator CC 2018 on Mac suddenly stopped recognizing svg files

New Here ,
Mar 25, 2021 Mar 25, 2021

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I've always been able to open svg files in Illustrator, now I suddenly can't. When I try, it offers to import it as text. 

I can't open it by double clicking it in Finder, or by going through the File > Open dialogue, or even by opening a new document and placing it. When I try to place a svg file, it is greyed out in the dialogue, like it doesn't recognize its format.

And it is doing this with files that it used to open just fine. 

What could possibly have gone wrong all of a sudden?

 

 

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Adobe Community Professional , Mar 26, 2021 Mar 26, 2021
A reinstall of CC2018 might get somewhat difficult, because you might have trouble getting the installer. Try if Prodesigntools.com still has a link.

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Did you already reboot the computer?

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New Here ,
Mar 26, 2021 Mar 26, 2021

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yes

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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So you cannot open SVG? Or you just can't place them?

Just a specific file? Or all of them?

 

You could try resetting the preferences, which will of course delete all your settings. Rename the folder so you can revert to your old settings: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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New Here ,
Mar 26, 2021 Mar 26, 2021

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quote

So you cannot open SVG? Or you just can't place them?

Both

quote

Just a specific file? Or all of them?

All of them

 

vt1982_0-1616771515803.png

You could try resetting the preferences, which will of course delete all your settings. Rename the folder so you can revert to your old settings: https://helpx.adobe.com/illustrator/using/setting-preferences.html

 

Ok wow I just reset the settings and now Illustrator opens in safe mode, and produces this error 

 

screen1.jpgscreen2.jpg

 

 

Smells like a reinstall, huh 😞 

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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A reinstall of CC2018 might get somewhat difficult, because you might have trouble getting the installer. Try if Prodesigntools.com still has a link.

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Oh, you are right. I thought I'd be able to do it through the Adobe CC app but now I see it only offers me to UNinstall, not reinstall. And newer versions are not compatible, it's an old iMac running El Capitain... argh

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New Here ,
Mar 26, 2021 Mar 26, 2021

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Monika, thank you so much for that link! I found the installer file and reinstalled it and now it all works swell!! ❤️ 

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Oh, that's great you could fix it.

Have a nice weekend!

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