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Illustrator CC 2019 Crashed using brush tool on Windows10 System

New Here ,
May 14, 2019

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When I using the brush with pressure, after a while it's not working. It's crashed and needs to reopen that. It happens when I working in illustration. How can I solve now? Illustrator​ !

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Illustrator CC 2019 Crashed using brush tool on Windows10 System

New Here ,
May 14, 2019

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When I using the brush with pressure, after a while it's not working. It's crashed and needs to reopen that. It happens when I working in illustration. How can I solve now? Illustrator​ !

{Renamed by MOD}

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Adobe Employee ,
May 14, 2019

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Hi there,

Thanks for reaching out. I understand Illustrator is crashing while using the brush tool with pressure. That's definitely shouldn't be happening. In order to help you with this, we would need a few more details like:

  • OS (Exact version of Windows/ MAC)
  • Version of Illustrator
  • Is it happening with a specific file or with new files as well?
  • Which graphics tablet you are using and when was the driver was updated last time?

Looking forward to your response!

Regards,

Srishti

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New Here ,
May 14, 2019

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Hello!
Thanks for your response. Here are my details:
OS: Windows 10 Enterprise_version 1903 (OS Build 18362.53)
Version of Illustrator: Adobe Illustrator CC 2019 v23.0.2.567 64bit
Graphic tablet: Huion Inspiroy H640p


During the illustration, always it happened.

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Adobe Employee ,
May 17, 2019

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Please try the following steps and let us know if that helps:

PS: Please do not use CDs and DVDs

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

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elizejek LATEST
New Here ,
Sep 02, 2020

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This is also happening for me.

I just uploaded the update thinking it will help. I'm curious if the issue was resolved with the instructions below??

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