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Illustrator cc 2019 not opening files

New Here ,
Oct 17, 2018 Oct 17, 2018

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I'm on a Macbook Pro

Just installed the newest version of Illustrator and one in every 4 files I try to open lags, or copies the current artboard I'm in and uses the filename for the file I tried to open. It's happening quite a bit, and sometimes if I wait long enough the document will actually populate with it's correct artwork. Most of the time I'm having to close and restart the program.

Is there anything I can do on my end to resolve this?

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correct answers 1 Correct answer

Community Beginner , Nov 14, 2018 Nov 14, 2018

My problem was solved by installing version 23.0.1.

Windows latest.

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Adobe
Community Beginner ,
Jan 20, 2019 Jan 20, 2019

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Try unchecking "Show the Home Screen When No Documents Are Open" in Preferences > General.

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Participant ,
Jan 21, 2019 Jan 21, 2019

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_MS_  wrote

Try unchecking "Show the Home Screen When No Documents Are Open" in Preferences > General.

Hmm, so far, so good. I unchecked that just now, quit Illustrator, and double-clicked a couple EPS files in the Finder and they opened just fine. I then quit Illustrator again and opened an InDesign file w/ a placed Illustrator graphic, right-clicked on that and selected "Edit Original," and it, too, opened just fine.

I'll update this soon, one way or the other. Hopefully it continues working!

Thank you!

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Enthusiast ,
Jan 25, 2019 Jan 25, 2019

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How is this still a problem Adobe?

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Enthusiast ,
Feb 08, 2019 Feb 08, 2019

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This solution Try unchecking "Show the Home Screen When No Documents Are Open" in Preferences > General.

Worked for me.

But this bug is still around as of Mac AI v 23.0.1

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Explorer ,
Apr 29, 2019 Apr 29, 2019

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I had the same issue on 23.0.3 64bit Win10.

_MS_ hint to uncheck "Show the Home Screen When No Documents Are Open" in General Settings helps here too.

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New Here ,
Feb 04, 2019 Feb 04, 2019

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Hello Adobe

I have  iMac 27inch, late 2012. Running MacOs High Sierra 10.13.6.

I am also suffering the problem where I open a file, but I can't see it. If I open it again, it says it is already open. They sometimes appear if I put Illustrator into full screen mode, but they don't appear in standard viewing mode.

I have to rename the Library folders every time I restart my Mac. This is really inconvenient and time consuming. Please help me out with some idea of what I can do to rectify the situation.

Regards, Shaughn

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New Here ,
Jul 22, 2019 Jul 22, 2019

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I figured this out. Go to View and then Pixel Preview. That should allow the image to be viewed.

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New Here ,
Aug 04, 2019 Aug 04, 2019

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I fixed this by right clicking adobe on my desktop and click the troubleshoot compatibility option. i followed the steps and now it works perfect!! illustrator has stopped randomly crashing & i can not open files.

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New Here ,
Aug 20, 2019 Aug 20, 2019

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I also facing the same issue and photoshop as well!

my laptop is brand new and is higher spec for video! yet i m facing the same issue.

will adobe do something about it?

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Community Expert ,
Aug 20, 2019 Aug 20, 2019

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evelynz28660918  schrieb

I also facing the same issue and photoshop as well!

my laptop is brand new and is higher spec for video! yet i m facing the same issue.

will adobe do something about it?

Please create a new thread

Please tell us your system and version

Please tell us your system specs (exactly)

Please tell us about your file

You're not talking to "adobe" here. 95% of us are just users helping out in their spare time.

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New Here ,
Aug 20, 2019 Aug 20, 2019

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oh ok thanks! i will create a new thread now.

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New Here ,
Aug 20, 2019 Aug 20, 2019

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sorry a bit blur on where to create a new thread.

i answer here bah..

when i open my design files after i work on the AI for sometime, than when i open new design files, it does not read the graphic. all the graphics look the same as each other but i have 5 different graphics. i need to off ai software and on again than it works. same goes to psd as well.

my mac system is MacBook Pro (15-inch, 2019),

2.6 GHz Intel Core i7,  32 GB 2400 MHz DDR4,

Radeon Pro 555X 4 GB

Intel UHD Graphics 630 1536 MB

512 storage

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New Here ,
Jan 10, 2020 Jan 10, 2020

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It is not reading older files. I cant access any old files from previous versions and this really hinders my work flow. These files show a grey "X" next to them and a missing logo for either Illustrator of Photoshop.

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New Here ,
May 07, 2020 May 07, 2020

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I confirm!

I solved this problem by installing version 23.0.1

For me worked!

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New Here ,
Jan 05, 2021 Jan 05, 2021

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LATEST

I had the same issue.

Also solved after installing v 23.0.1

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